There is a rapidly growing alternative to traditional company phone system called Internet telephony. This phone system, also known as Voice over Internet Protocol or VoIP, does not necessarily need telephone lines for business users to communicate with their clients. It is a technology that seems tailor-made for small businesses, especially now that IP networks are as common as landline telephones, and broadband Internet access is within anyone’s budget. Moreover, it can be channeled either through the Intranet or Internet. There are numerous benefits small businesses can experience including reduced phone expenses, improved customer service, and enhanced employee productivity.
However, in using this system for a company phone, different businesses require different approaches. This article focuses on the requirements a small or medium sized business must satisfy in order to maximize the potential of VoIP.
There are three basic requirements for a VoIP phone system to work efficiently for small and medium-sized businesses such as a high-speed Internet like DSL, a computer or other terminal, and an adapter.
Although this phone system can also work on turtle-speed connections, it prevents the fluidity of communication and usually annoys clients or other users. Therefore, it is highly recommended to discontinue all downloading activities so as not to interrupt others who are using a company phone. So, it is important and highly encouraged to acquire a fast and stable Internet speed before subscribing to a phone system service.
But of course, a company phone system will not work if there is lacking of hardware. A team is typically required to use Internet-dependent services such as sending voicemail messages and answering emails. However, not everyone is fond of communicating via the Web. This is the case of some customers who prefer to use the traditional way of communicating their concerns and needs. In order to address these cases, phone service providers can give the company the appropriate equipment to connect to an alternative Internet Protocol.
One required hardware is not expensive at all. An example of which is the provision of headphones for answering calls. Business owners may have it already especially when they listen to music from their mobile phones. This hardware allows employees and customer service representatives to communicate with clients easily and personally. These headphones can be easily purchased in the market, through your nearest shopping mall or service provider.
A phone system will absolutely function through appropriately installed software. Most phone service providers have included a free software installation in their packages. Although there are some phone service providers who tell their clients to just download certain software in the Web, this approach is inappropriate. Since most software downloaded in the Web are frauds or often times, in a limited period only, the tendency of this to your communication system is that it would create more technical problems. These could result to your system to be prone to frauds and hackers.
Business owners and market players should keep in mind the aforementioned requirements before subscribing to any phone service provider. Always make wise decisions in choosing service providers for your business. It pays to research the provider’s background as well as their products and services. Always keep in mind that in gaining profit and satisfied clients, you first need to subscribe to a reliable company phone to experience these ultimate benefits.
Tags: business phone, company phone, voip, voip phone, voip phone system