These days, it seems almost irrelevant to give advice on how to use the telephone for business. Sadly, many customers still complain of poor customer service over the telephone. Here are some of the things you should never forget when you use the phone for work:
Use the best phone features
You might think that getting the most advanced phone features is useless. But if you want to be competitive and gain a wider market, then it’s imperative that you invest in your telephone. After all, apart from actual face-to-face conversation, phoning is still the most convenient way for customers get a well thought-out answer to their queries.
That said, subscribe to the most basic phone features like toll free, call forwarding, call blocking, music on-hold and voicemail for your PBX. If you want to get the best features at fewer costs than a legacy PBX, subscribe to a cloud-based phone system. The award-winning cloud phone system RingCentral is a good choice. Aside from innovative phone features that its competitors do not have, you also get a discount on your PBX with RingCentral promo codes.
Nobody likes speaking to irate people. Many businesses fail at customer service because of inadequately trained customer service representatives. Always remind your reps to greet customers with a smile. Callers may not see the smiling face, but they can “feel” this smile from the other end of the line. Also make sure that this pleasant tone overflows to your voicemail and auto-attendant greetings.
As much as possible, be informative and helpful to callers. When you don’t know the answer to queries, placate them with a call-back or an email. Know the ins and outs of your business, so you can answer them to the best of your abilities.
Remember these tips whenever you handle a call. Use the best phone for business with a RingCentral promo code.