There is no denying the fact that a telephone is a vital component of every business. Almost all businesses today rely on telephones that offer advance features such as voicemails, three-way calling, call waiting, teleconference, repeat dialing, auto call-back, and call forwarding. All of these features, among many others, help make offices work a lot less complicated and demanding. What used to be a simple telephone, which was solely confined to voice calls, is now coupled with advanced features that make business life easier.
With the advent of technology and with the increasing complexities that surround many businesses today, telephone communication has likewise progressed and has thereby created a need for more advanced features. Fortunately, enterprise-class telephones came into the picture to help organizations run more efficiently and productively by performing more specialized communication tasks. Many businesses find these telephones important for convenience. To a certain extent, these business telephones also help reduce operational costs and help protect businesses from various frauds.
Business telephones like the RingCentral phone system have various features that are guaranteed useful to enterprises of any type and any size.
- Automated Attendant – forwards calls directly to their destination without the aid of an employee to answer or transfer calls. An automated attendant answers the call after a couple of rings and directs it to its destination.
- Caller ID – allows the users to see the telephone number of incoming call. It may also provide information about the caller if available.
- Music-On-Hold – used by companies to provide music or messages, usually for advertisement, while the call is on hold. Some companies also play background information about the company when calls are on hold.
- Call Transfer – enables business telephone users to transfer calls to other line extensions. This saves the caller from having to hang up and dial another number.
- Speed Dial – allows users to create speed dial keys which he may use for phone numbers dialed or used frequently. This feature not only saves time, but also saves one from the hassle of having to memorize a lot of telephone numbers.
- Call Timer – helps monitor how long a person has been put on hold.
- Call Waiting – allows the user to answer another call while engaged in a phone call.
- Voicemail – enables callers to leave a message every time you are not available to answer phone calls. You, as a user, may retrieve your messages through you voicemail box.
- Conference Call – allows multiple users to engage in a phone conversation all at the same time. This feature is helpful for meetings or conferences of a small group of people.
- Do-Not-Disturb – gives the user an option to defer from answering phone calls when busy or engaged in another task.
These features are just among the many other helpful features business telephones have. Some features may not be helpful for all businesses, while others remain indispensable and vital. Not all these given features are applicable to all businesses, but they are the ones most commonly used.