You should make sure that your company phone becomes an effective and efficient bridge between you and your customers. It is not enough to just acquire a regular business telephone for your operations. You need to know what your company needs and be able to provide the services that will help your company succeed. This means that you should be able to have the finest and most useful communication tools and services.
Many business owners would think that having a VoIP phone service is already enough to provide an effective communication service for their enterprise. The truth is, although it is indeed a very helpful tool, a company still needs some other phone features and services to have the best out of the phone system. To know more about what a company needs, here are 4 essential features you should acquire.
- Voicemail – One of the most important communication tools your company phone should possess is a voicemail system. Through a this phone service, you will be able to receive important calls and voice messages even if you are out of your office or if it is past office hours. This is very useful not only to small businesses but also to customers and business partners as they would not need to redial phone numbers over and over again just to convey the message they want to convey. On the other hand, companies can even access their voicemail inboxes from their mobile phones, home phones or any other gadget which can connect to the Internet making it even more accessible and easy for them to listen and respond to messages.
- Virtual PBX – Another tool you can have in your company phone is virtual PBX. This phone system assigns extension numbers to multiple phones allowing your employees to conveniently call each other. This can be best utilized by small businesses whose team members are scattered in various states. Not only will it help your employees build relationships with each other but it also helps them save time and effort as well.
- Toll free Number – One very interesting and helpful tool that you can also use is a toll free number. With an 800 phone, you have the ability to provide free calls to your customers. They will not be charged with the costs of the calls because you will be the one to shoulder the charges. This means that they would not hesitate to call your company even if they are from a different state or even outside the U.S. Moreover, customers would not worry about long distance call charges and other extra expenses anymore. Hence, you will be attracting more prospective customers resulting to more possible revenues.
- Conferencing – Another service which your business phone should possess is conferencing. By the word conferencing, this tool allows multiple people to be part of a single call. This is best for small businesses whose team members are working from different states and are operating a virtual office. Like a VoIP phone service, this feature can also provide your industry the opportunity to hold meetings or conferences through your company phone.
Tags: business phone, call conferencing, toll free numbers, virtual pbx